First Time Sign-in

Created by Robyn Johnson, Modified on Fri, 30 Oct at 8:33 AM by Robyn Johnson

Signing in for the first time

Audience: All users | Category: Getting started

Every sign-in needs your email, your password and a six-digit code from an authenticator app. There is no way to skip the code.

Open the portal address your administrator gave you and enter the email and temporary password from your welcome message.
You are taken straight to Set up authenticator. Open an authenticator app on your phone (Microsoft Authenticator, Google Authenticator, Authy or similar), scan the QR code, or type the key shown under it.
Enter the six-digit code the app shows and choose Verify.
Save the recovery codes the portal shows. Each one works once if you lose your phone. Store them somewhere safe; they are not shown again.
Change your temporary password: user menu (top right) → Profile → Change password.