Recovery Codes: Lost your phone?
Audience: All users | Category: Getting started
If you lose your phone or cannot get a code from your authenticator app, use one of the recovery codes you saved at first sign-in.
Steps
- Enter your email and password.
- Under the code box, choose Sign in with a recovery code.
- Enter one of your saved codes. Each recovery code works only once.
- Re-enroll a new phone: Profile → Authenticator.
If you have no recovery codes left
Ask your company Admin to Reset authenticator for you (Settings → Users → More). You will re-enroll at your next sign-in.
Related articles
- Profile, Security, & Preferences
- Managing users (Admins)
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