What happens after you submit a Deposit Request (including KYC links)

Audience: Admins and Operators | Category: Deposits

The confirmation shows the new Deposit ID.

For an Existing Customer

The request goes straight to Flint for review and appears on the Dashboard and under Transactions → Pending with status Deposit Request.

For a New Customer

The portal generates a KYC verification link from Verij.

• If email is set up, the link is emailed to the payor and the confirmation confirms this.
• If not, copy the link with the copy icon and send it to the payor yourself.
• When the payor completes verification, the KYC dot on the transaction turns green and Flint can approve the request. Until then it stays at Deposit Request.
• If the link cannot be created, the request is still saved. Retry from the Pending list once the connection is available.

Next

Choose Another request to enter the next check, or View pending to see the list.

Related articles

• Deposit Status
• Troubleshooting: Deposit Requests